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FAQ2020-05-30T03:27:08+00:00

Frequently Asked Questions

Can we order our memorial before we die?2014-05-30T04:49:31+00:00

Yes! It is becoming very popular to have the memorial choices made before the time of need.

What if I have a budget?2014-05-30T04:49:58+00:00

There is a great variety in cost of single, companion, and estate memorials.

Factors which effect cost the most are:
size, shape, polish, detail / relief of design and color.

Beautiful memorials can be designed to suit any budget.

Does the color of granite fade?2014-05-30T04:46:24+00:00

No. The colors of granite are natural; there is no artificial coloring added.

What material is best to use for a headstone?2014-05-30T04:45:42+00:00

The five main choices are: Granite, marble, bronze, sandstone, and natural indigenous rock.

Of these, the two most popular are bronze and granite, with granite providing the maximum benefit for durability, variety of color, texture, and lettering longevity. Bronze may be required because of cemetery regulations.

What type of memorial will a cemetery allow?2017-01-27T23:58:07+00:00

Cemeteries may have regulations and requirements that will affect the choices you have when purchasing a memorial. Some of the most common requirements are size, material it is made of, the direction a memorial will face, fees the cemetery may require for placement, and installation regulations.

It is important to have a knowledge of these regulations before selecting a memorial. A reputable monument dealer will assist you in selecting a memorial that complies with the regulations.

What guarantees do an do not come with my headstone?2017-01-27T23:58:07+00:00

Not all companies carry a guarantee. However, those that are most likely to be included by reputable companies are the following:

a: Workmanship     b: Installation     c: Porcelain Photos     d: Granite quarried in U.S.A

That which is not usually guaranteed is:

a: Foundation     b: Lettering color     c: Remaining Level     d: Granite quarried outside U.S.A.

What causes a headstone to look dirty?2017-01-27T23:58:07+00:00

Headstones may appear to run or discolor. The principle factor in causing a memorial to appear dirty or discolored is hard water. There are options for cleaning a headstone to bring back its natural appearance. Contacting a reputable monument company can lead you in the right direction.

Can I “pre-pay” for future inscriptions (final date) when I purchase my memorial?2014-05-30T04:52:02+00:00

Technically the answer is “yes”, IF:

1. The money you pay is put in an interest bearing trust account and you receive the legal, required documentation.

2. The trust is administered by a licensed financial professional.

Principally the answer is “no”,

The simple cost of updating a memorial does not justify the expense of attorney fees, account managers and regulations.

Other things to consider:

-A company may not be in business when the need arises to inscribe the final date.

-A company may not be under the same ownership, or may not keep detailed records.

-It is also possible for a family to pay twice if they do not know that a previous inscription contract exists.

How long will it take to produce my memorial after purchase?2014-05-30T04:29:10+00:00

Typically, in-stock items would be placed in the cemetery in 45-60 days. Special orders will usually take additional time to produce. (up to 45-120 days)

I have never purchased a memorial before. Are there any accredited memorial organizations?2014-06-05T19:30:22+00:00

Yes. There are codes of ethics and standards to which memorial businesses should adhere to. The two most recognized associations are:

The American Institute of Commemorative Art, (AICA); 60 monument firms, selected by invitation only, for their design, professional knowledge and excellence in commemorative art.

Monument Builders of North America, (MBNA); The largest organization of monument retailers and wholesalers in the world.

How long should I wait to purchase a memorial, after the death of a loved one?2020-05-30T03:25:01+00:00

You should purchase a headstone when you are ready. For instance:

a: Your family may want to all be together when you purchase a headstone.

b: You may need to wait for insurance and other financial or legal matters.

c: You may desire a particular installation date.

d: Perhaps you are just not ready

We advise you to be aware of aggressive, high-pressure salespeople, and sales tactics with unreasonable deadlines or drastic sale discounts. You should feel comfortable and well-informed about your purchase. You should never feel pressured or rushed into signing a contract.

Look at our “Tips On Making A Wise Memorial Purchase” below.

Tips On Making A Wise Memorial Purchase

If you receive a un-solicited call or visit from someone selling cemetery memorials, and they say a funeral home asked them to call, STOP!  Ask for the referring funeral counselor’s name and call your funeral home to verify…(chances are, your funeral home did not refer them) THIS IS CALLED “FRAUD” Utah Department of Consumer Protection Fraud Prevention Act (11-30-2010)
If a company advertises 20%, 30%, 40% off, off of what? – You have the right to see the original posted prices – on the item or in a price book …and they must have “sold that commodity in the market area” at the original listed price in order to be a Bona Fide Sale Price. Utah Law, (R152-11-3) states that An Offer Is Not Bona Fide If: 
  • “the first contact is secured by deception,”
  • “a supplier (business) discourages the purchase of the advertised item in order to sell another item”

If you purchase a memorial, and you receive a call stating that there is a problem getting the granite, but “we have a granite memorial in stock, that is worth even more than the one you ordered…and we’ll give it to you for the same price”… This is called “Bait & Switch” Utah Law (R152-11-8) “Bait & Switch” 
  • “…Consumer commodities (Memorial) may not be considered of “equal or greater value” if they are not substantially similar to the memorial ordered…“
  • “It will be assumed that a supplier had no intention to deliver, ship or install the original (memorial)…”
You have the right to refuse and demand that you receive the original product
If a company advertises “Free, No Obligation, In-Home Consultations” But you feel pressured to sign a contract before the company salesperson leaves your home, Then It Isn’t “No Obligation” You are not obligated to invite anyone in your home – even if they are at your door! Utah Law, (R152-11-9 #8 – Amendment #34100) If you sign any contract in your home, you, the consumer, have three (3) business days, after the contract date, to cancel – for a full refund. “Business Day” excludes Saturday, Sunday, and Federal or State Holidays
If someone tries to sell you a memorial, and you are hearing “name Dropping”, any reference to religious affiliation, or any other kind of deceptive comments meant to pressure you into a purchase, STOP! You, as a consumer have the right to ask that they leave your home – with no obligation and to have no further contact with you. Any company that uses “name or position dropping” as a sales tactic, should send worming flags to consumers…it usually means they cannot stand on their work, their quality or their business professionalism alone.
We understand your memorial purchase is an investment in precious family memories. We know that this memorial will be a “forever choice”. Many families need time to make a good decision. If decisions are forced by aggressive sales tactics;…The sale is “only today” or “if you sign right now…” STOP! You as a consumer have the right to expect the best value for your investment, and rushing a memorial purchase will ultimately bring regrets. Our price-to-value commitment means you will always be pleased with your purchase. We stand by our guarantee of quality in memorialization.
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